FAQs

Increasingly the NHS and your local GP are being restricted from prescribing certain treatments and medications. These conditions are typically not life-threatening, but are certainly conditions that can affect your quality of life. These conditions include obesity, hair loss (baldness), new generations of contraceptive pill, impotence or erectile dysfunction, amongst several others. The NHS budget squeezes has meant that treatment for these conditions is no longer freely available on the NHS.

Prescription2Home offers a fully regulated and accredited service to provide private treatment and medication for these conditions. The service is a safe, reliable and convenient way to obtain prescription treatments. Products can be ordered – subject to a simple online review process by a registered Doctor – from the privacy of your own home. Products are delivered promptly in safe packaging, direct to your preferred address.

One of the founders is a GP, and had seen first-hand the impact of restricted NHS budgets on services to patients.In many cases, patients were being turned down for treatment on the NHS because the range of conditions and treatments covered under NHS budgets was being restricted. So, patient decisions were being made based on budget, not on patient need.This led to potentially difficult discussions with some patients where the GP had to explain that treatments that had been available on the NHS in the past were now unavailable.It became apparent that some people suffering from “quality of life” conditions felt that their enjoyment of life was being severely impaired. They were prepared to look at other sources for treatment – as long as they felt the source was medically competent and trustworthy.

Prescription2Home was created to provide a reliable and accredited service to patients – run by experienced and qualified Doctors, delivering an easy and convenient solution.

Prescription2Home is one of very few organisations approved by the Care Quality Commission (CQC) to deliver healthcare online in the UK.

We only prescribe approved and licensed products from a UK Regulated Pharmacy. We have a working agreement with Pharmacy2U (a UK pharmacy regulated and monitored by the Royal Pharmaceutical Society of Great Britain (RPSGB) and a member of the National Pharmacy Association (NPS)).

In addition we only work with qualified UK doctors, registered with the General Medical Council (GMC), and with many years of practical experience of family General Practice.

UK healthcare services are subject to guidelines from the MHRA (Medicines and Healthcare products Regulatory Agency). The MHRA is the Government Agency with responsibility for healthcare standards of safety, quality and performance.

In the UK, Doctors prescribe and Pharmacists dispense… and there is a legal separation between the two.

Only formally registered and qualified doctors are allowed to write prescriptions in the UK, and UK Registered Pharmacies are only allowed to accept prescription requests from registered doctors. When our doctors’ prescriptions are processed by our Pharmacy, the doctor’s approved and validated signature is required by the Pharmacy before medicines can be despatched to patients.

If our doctors were not registered, they would not be able to write prescriptions. This process is regulated by the CQC and also monitored by the Pharmacy itself.

The highest levels of security are used on the site. Only approved individuals and organisations have access to patient information. This typically means the prescribing Doctor, the Pharmacist preparing the prescription, and the payment card processing service.Patient data is stored as encrypted data. This means that it remains secure even if people had direct access to our servers (they don’t!).We promise never to provide your details to anyone else, unless specifically requested to do so by yourself. For more information on privacy and security, please see our Privacy Notice and our Security Statement.

Patients have the option to inform their own GP of any treatment prescribed through our service. Our default position is that your personal data is NOT passed to anyone. However, when you check out with your orders, you will be asked whether you want us to send your prescriptions details to your GP. If you select this option you will also be asked to provide contact details for your GP, and we will arrange to communicate your prescription details directly.Our Doctors suggest that you should always advise your own GP of any medication you are taking. This ensures your GP has a complete and current view of your medical history.However, there is absolutely no obligation for you to do so, and we will not share your information with your GP unless you expressly request it.

All healthcare services based in the UK are subject to rigorous monitoring and regulation. However, the nature of the internet is such that companies based offshore can sell into the UK without any of the regulations, restrictions or controls that UK services are obliged to meet.

When considering obtaining prescriptions from a web-based provider, check first to make sure that the company has a legitimate UK address.

You may also wish to check that the company is registered with the Care Quality Commission. This is a mark of professionalism and healthcare delivery safety and capability. A CQC accreditation can take months, or evebn years, to be awarded and is the result of intense scrutiny and approval

Yes. The service is only available to individuals aged 18 or over

Through our relationship with Pharmacy2U, deliveries can be made to most countries in the world. There are different delivery times and charges depending on whether the destination address is in the UK, mainland europe, or somewhere in the rest of the world

When you progress through the checkut process you will be asked to select your preferred delivery method. It is not possible to deliver to the US or Canada, due to restrictions by the US FDA for imported prescriptions

If you have any queries about your medication, or suitability for medication, you should contact our doctors by clicking on the “Ask a Doctor” button (on almost every page) and leaving a clear and simple message. A qualified doctor will normally respond within 1 hour during working hours.

If you have experienced adverse side effects after taking your medication, you should stop taking the medication immediately. You should then let our doctor know (as above at any time, or by calling us on the office number during working hours). We also recommend that you advise your own GP of the adverse reaction as soon as possible.

All of our medications are supplied by our partner Pharmacy – Pharmacy2U. Pharmacy2U only store and supply those medications that are licensed in the UK, or medicines that have been licensed in other European countries.Medicines dispensed by Pharmacy2U are sourced directly from the original manufacturer or registered intermediaries, and are within shelf life.

If you have used particular prescribed medications before, you will know how effective the chosen medications are for you personally.

If this is the first time that you are requesting prescription medication for your condition, please review the information about each product, and please do leave a message for our doctors or customer service team if you need help. After selecting a product, you should answer the short series of health-related questions honestly.

Our doctors will advise if there is any reason why the medication may not be right for you. Our range of prescription medicines have been taken by millions of people over many years, and the success rate and effectiveness of all of the medications we provide is extremely high.

You can check expected responses to taking the medication on each of the product pages. Each product page has a section explaining dosages, expected timings of responses, and potential effects that you should be aware of.

In many cases you can also review the original manufacturer’s Patient Information Leaflet on each medicine’s product pages In addition, with some conditions (such as Erectile Dysfunction) there are several treatment options, and we provide a trial pack of the different treatments to see which treatments work best for you.

If you experience adverse side effects you should cease the treatment immediately, contact our doctor through the web site, and contact your own GP

Yes – as long as the prescriptions are written and signed off by a registered doctor, and dispensed by a Registered pharmacist working with a Registered Pharmacy.Any doctor writing prescriptions will need to be assured that the medicines are right and appropriate for patients. Prescription2Homemanages this through a health-related questionnaire for each prescription product requested.

Many people believe that prescriptions can only be provided following a face to face consultation with a GP. This is not the case. The Care Quality Commission accredits certain providers to offer private prescriptions without a physical consultation (either by phone or online). Approval is based on the effectiveness of the process, and the extent to which patient safety is protected.

From the Prescription2Homesite you can select the condition for which you are seeking treatment. For each condition, helpful information explains more about that condition, and the range of possible treatments. You can select the treatment that you require. In order for our doctors to assure themselves that the treatment is safe and appropriate, you will be asked to provide answers to a short series of health-related questions. Our doctors will review your responses and make a decision on prescription approval. THis process is designed to replicate the face-to-face consultation that a patient will have with their GP. The process is designed to protect you and ensure that you are being prescribed treatment that is safe and effective for you.

If the doctor feels that he/she needs more detailed information they will contact you directly (through whichever channel you requested) for more information.

Once the prescription has been approved, payment for the prescription is taken, and dispensing and delivery is arranged through Pharmacy2U, and your package delivered directly to your preferred address.

A rapidly increasing number of people are purchasing prescriptions online – for a number of good reasons:

• It’s easier – you don’t need to take time out to visit a doctor, and you can avoid all the associated hassles of getting there, parking and ensuring child or family cover
• It’s quicker – you can place prescription requests within minutes
• It’s more convenient – As long as you have an internet connection, you can access Prescription2Home at any time of day or night from wherever is most convenient for you
• It’s more private – you can order prescriptions from the privacy of your own home, rather than having to wait at a surgery/clinic

Many of the medical conditions dealt with by Prescription2Home are either unavailable or rationed by the NHS. There has recently been a greater volume of press and media coverage on treatments and medicines that are now no longer being provided as part of the NHS service – due to NHS budgets being squeezed. The conditions that are now less available include weight loss, hair loss, and erectile dysfunction… amongst several others.

Many of these conditions are not life-threatening, but can definitely impact quality of life. These products are far less available on the NHS, and Prescription2Home provides a way to obtain these products that is safe, convenient, reliable, and discrete.

In order for our doctors to assure themselves that the treatment is safe and appropriate for you, you will be asked to provide health-related answers to a series of relevant questions. These are designed to be easy to complete, but do not take any short cuts with your saftey.

Based on your responses, our doctors make a decision on prescription approval. This process is designed to protect you and ensure that you are not being prescribed treatment that is potentially harmful to you.If the doctor feels that he/she needs more detailed information to make the best decision, they will contact you directly (through whichever channel you have requested) to request supplementary relevant information.

If after providing additional information, the doctor still decides not to approve, then you will be informed of this decision, and your credit card will not be charged. You will not be charged for any refused requests.

Please remember that the only reason a doctor will refuse a request is if the treatment is unsafe, or inappropriate for you. The doctors’ decisions are there to protect your safety. If a doctor rejects your request for a prescription, it will be because it is unlikely to be in your best interests to take this medication.

Only formally registered and qualified doctors are allowed to write prescriptions in the UK, and UK Registered Pharmacies are only allowed to accept prescription requests from registered doctors.

When Prescription2Homedoctors’ prescriptions are processed by our Pharmacy, the doctor’s approved and validated signature is required by the Pharmacy before medicines can be despatched to patients. If our doctors were not registered, they would not be able to write prescriptions.This process is regulated by the CQC and also monitored by the Pharmacy itself.

Prescription2Homeoffers patients the option to inform their GPs of any treatment prescribed through this service. The default position is that your personal data is NOT passed to anyone. However, when you finalise your orders you will be asked whether you want your prescriptions details to be sent to your GP. If you select this option you will also be asked to provide contact details for your GP. We will then arrange to communicate your prescription order details directly to your GP on your behalf.Our Doctors recommend that you should always advise your own GP of any medication you are taking. This ensures that your GP always has a complete view of your medical history. However, there is absolutely no obligation for you to do so, and we will not share your information with your GP unless you expressly request it.

Prescription2Home has a contractual relationship with the registered pharmacy Pharmacy2U. Pharmacy2U manages the payment process, dispensing, and delivery of prescribed medicines. You will also see the Pharmacy2U name on your credit card statement.

Pharmacy2U is based in the UK, and is one of the largest UK pharmacy providers for direct delivery of prescription and “over the counter” (OTC) medicines.

Pharmacy2U is regulated and monitored by the Royal Pharmaceutical Society of Great Britain (RPSGB) and is a member of the National Pharmacy Association (NPS).

Details of Pharmacy2U Registration can be found on the RPSGB web site.The easiest way to check the registyration details of Pharmacy2U is to scroll to the very bottom of each page on the Prescription2Home site, and click on the Pharmacy2U logo. You will then be able to click on the green registration button which will take you to the General Pharmaceutical Council proof of registration page.

For deliveries in the UK, Royal Mail 1^st Class Recorded Delivery is used. As in any deliveries that include medicines, packages need to be signed for at delivery.

Orders received before 1pm on a working day will typically be despatched by Pharmacy2U the same day for delivery the following day. Orders received at weekends will typically be despatched the following Monday.

At the order confirmation stage you have the option to choose your delivery option, based on your country, and how swiftly you need your medication.

UK Orders placed on the Prescription2Home site before 1pm on working days will aim to be despatched from Pharmacy2U the same day, for delivery next day. Pharmacy2U currently despatch 95% of orders on this basis. Orders placed on non-working days will be despatched on the next working day. When placing your order on the site, please review the delivery options available for your delivery location. You will see that estimated delivery dates are provided next to the options available – making it easier for you to select the delivery method most suitable for you.

In the UK standard delivery is with Royal Mail 1st Class Recorded, which is offered FREE. However, next day delivery can be guaranteed for an additional fee. Deliveries to mainland Europe and beyond will be charged at the stated rates on the site for selected delivery options.

Delivery To:	Standard Delivery		Express Delivery
	Lead Time	Price	Lead Time	Price
UK	2-3 Working Days	FREE	Next Working Day	£4.95
Europe	7-10 Working Days	£7.95	Next Working Day	£12.95
Rest of World	7-10 Working Days	£8.95	1-2 Working Days	£19.95

Prices correct as of January 2012. Please refer to our Terms for more information.

Yes. For UK orders, Royal Mail 1^stClass Recorded Delivery is used. As packages contain prescription medicines, deliveries will need to be signed for to ensure your safety and security. For international orders, Royal Mail International and UPS are the selected courier services. As in the UK, any international deliveries that contain medicines will need to be signed for, to ensure safety and security.

Following confirmation of your order you will be provided with a delivery tracking number. You will be able to access your personal delivery tracking number from your secure login. You can enter your tracking number into the courier system web site and check the status of your delivery.

Orders can be delivered to most countries around the world. You may choose from a range of delivery options, depending on how swiftly you need your package delivered. There are FDA restrictions for deliveries of prescription products to the US, and Pharmacy2U are unable to deliver to the US.

Orders are packaged in plain, unbranded packaging. There is no evidence on the outside of the packaging to suggest what is contained.

Please note that it is not possible for prescription products that have been prescribed to a named individual to be returned. Unfortunately, Pharmacy2U does not accept returns for legitimately requested and prescribed medicines. For orders delivered with erroneous content, please contact our Customer Service Team, and we will arrange for collection and refund.

Please note that it is not possible for prescription products that have been prescribed to a named individual to be returned. Unfortunately, Pharmacy2U does not accept returns for legitimately requested and prescribed medicines. For orders delivered with erroneous content, please contact our Customer Service Team, and we will arrange for collection and refund.

All healthcare organisations in the UK are regulated and monitored by the Care Quality Commission (CQC). Pharmacy2U is regulated and monitored by the Royal Pharmaceutical Society of Great Britain (RPSGB) and is a member of the National Pharmacy Association (NPS). All of our doctors are GMC Registered and UK trained and qualified. They also hold many years of experience in General Practice. Prescription2Home is fully registered and approved with the Information Commissioner’s Office (ICO) – the UK Agency responsible for monitoring adherence to the Data protection Act. As a medical provider we take both security and privacy very seriously. Please see our Privacy Notice and Security Statement for more information about our approach to these important subjects.

We are passionate about offering the very best service we can. To assess how well we deliver on our customers’ expectations, we give every single customer the opportunity to provide us with simple feedback on our service. The anonymous feedback is completely optional, and takes less than a few seconds to complete. We ask how well we did on that order, and we also ask the customer to highlight (if they want to) one thing that they would have liked to see us doing better. We have deliberately made this process anonymous, and as quick and easy as possible – to maximise the amount of helpful feedback we receive daily. When we receive suggestions for improvement we formally review our processes to look at ways we can make them better. The feedback scores are updated daily and shown on the site. The intention is to provide visitors to the site with added confidence in the service – based on actual customer feedback rather than formal accreditation

Online pharmacies fall into a wide range of accreditation levels. The key accreditations that you should check to assess the trustworthiness of sites are:

• Care Quality Commission (CQC) Approval – This is the UK Government Body that regulates healthcare in the UK, covering all medical and health providers from the largest acute hospitals to local clinics. Not all online medical services have been awarded accreditation from the CQC, so check for this quality assurance on sites you visit
• Regulated Pharmacy – Check the registration number of the pharmacy on the Royal Pharmaceutical Society of Great Britain (RSPGB) web site to ensure that your products are dispensed from an accredited UK Pharmacy
• Registered Doctors – The qualifications and registrations of the doctors providing advice. In the UK the central medical body regulating doctors is the General Medical Council (GMC). In the UK, prescriptions can only be written by registered and qualified doctors
• Fully Approved Medicines – branded medicines from known manufacturers, sourced through a registered Pharmacy
• Security – Check the security statements and privacy policies of providers. Ensure that personal information is not sold on, that personal data is encrypted, and that suitable registrations are in place for data monitoring and management

If you wish to contact one of our Doctors in connection with your prescription or condition treatment – please click on the “Ask Our Doctors” button on any page. If you wish to contact Customer Services please click on the “Customer Service” button on any page. You can contact us by email at info@Prescription2Home.co.uk You can call us during working hours at +44 (0)207 692 8349 If you would like to make a comment or suggestion about our service, please send us an email to feedback@Prescription2Home.co.uk . We would be delighted to hear what you think, and any suggestions you may have about how we can do things better. If you would like to make a complaint, please send an email to feedback@Prescription2Home.co.uk with a brief and clear explanation of your complaint. These messages are routed directly to the Company Directors, who will endeavour to respond to you directly within 1 working day.