- Erectile Dysfunction
- Hair Loss
- Premature Ejaculation
- Travel Clinic
- Stop Smoking
- All Conditions
- General Health
- Women’s Health
- Men’s Health
Many of the questions we are asked have often been asked before. We have selected the most Frequently Asked Questions (FAQs) and listed them with answers below. The questions are grouped into related areas… so scroll down until you find the topic you are most interested in, and then click on the question to see our answer. If you can’t find the answer you’re looking for, please contact us.
Increasingly the NHS and your local GP are being restricted from prescribing certain treatments and medications. These conditions are typically not life-threatening, but are certainly conditions that can affect your quality of life. These conditions include obesity, hair loss (baldness), new generations of contraceptive pill, impotence or erectile dysfunction, amongst several others. The NHS budget squeezes has meant that treatment for these conditions is no longer freely available on the NHS.
Prescription2Home offers a fully regulated and accredited service to provide private treatment and medication for these conditions. The service is a safe, reliable and convenient way to obtain prescription treatments. Products can be ordered – subject to a simple online review process by a registered Doctor – from the privacy of your own home. Products are delivered promptly in safe packaging, direct to your preferred address.
One of the founders is a GP, and had seen first-hand the impact of restricted NHS budgets on services to patients.In many cases, patients were being turned down for treatment on the NHS because the range of conditions and treatments covered under NHS budgets was being restricted. So, patient decisions were being made based on budget, not on patient need.This led to potentially difficult discussions with some patients where the GP had to explain that treatments that had been available on the NHS in the past were now unavailable.It became apparent that some people suffering from “quality of life” conditions felt that their enjoyment of life was being severely impaired. They were prepared to look at other sources for treatment – as long as they felt the source was medically competent and trustworthy.
Prescription2Home was created to provide a reliable and accredited service to patients – run by experienced and qualified Doctors, delivering an easy and convenient solution.
Prescription2Home is one of very few organisations approved by the Care Quality Commission (CQC) to deliver healthcare online in the UK.
We only prescribe approved and licensed products from a UK Regulated Pharmacy. We have a working agreement with Pharmacy2U (a UK pharmacy regulated and monitored by the Royal Pharmaceutical Society of Great Britain (RPSGB) and a member of the National Pharmacy Association (NPS)).
In addition we only work with qualified UK doctors, registered with the General Medical Council (GMC), and with many years of practical experience of family General Practice.
UK healthcare services are subject to guidelines from the MHRA (Medicines and Healthcare products Regulatory Agency). The MHRA is the Government Agency with responsibility for healthcare standards of safety, quality and performance.
Only formally registered and qualified doctors are allowed to write prescriptions in the UK, and UK Registered Pharmacies are only allowed to accept prescription requests from registered doctors. When our doctors’ prescriptions are processed by our Pharmacy, the doctor’s approved and validated signature is required by the Pharmacy before medicines can be despatched to patients.
If our doctors were not registered, they would not be able to write prescriptions. This process is regulated by the CQC and also monitored by the Pharmacy itself.
All healthcare services based in the UK are subject to rigorous monitoring and regulation. However, the nature of the internet is such that companies based offshore can sell into the UK without any of the regulations, restrictions or controls that UK services are obliged to meet.
When considering obtaining prescriptions from a web-based provider, check first to make sure that the company has a legitimate UK address.
You may also wish to check that the company is registered with the Care Quality Commission. This is a mark of professionalism and healthcare delivery safety and capability. A CQC accreditation can take months, or evebn years, to be awarded and is the result of intense scrutiny and approval
Through our relationship with Pharmacy2U, deliveries can be made to most countries in the world. There are different delivery times and charges depending on whether the destination address is in the UK, mainland europe, or somewhere in the rest of the world
When you progress through the checkut process you will be asked to select your preferred delivery method. It is not possible to deliver to the US or Canada, due to restrictions by the US FDA for imported prescriptions
If you have any queries about your medication, or suitability for medication, you should contact our doctors by clicking on the “Ask a Doctor” button (on almost every page) and leaving a clear and simple message. A qualified doctor will normally respond within 1 hour during working hours.
If you have experienced adverse side effects after taking your medication, you should stop taking the medication immediately. You should then let our doctor know (as above at any time, or by calling us on the office number during working hours). We also recommend that you advise your own GP of the adverse reaction as soon as possible.
If you have used particular prescribed medications before, you will know how effective the chosen medications are for you personally.
If this is the first time that you are requesting prescription medication for your condition, please review the information about each product, and please do leave a message for our doctors or customer service team if you need help. After selecting a product, you should answer the short series of health-related questions honestly.
Our doctors will advise if there is any reason why the medication may not be right for you. Our range of prescription medicines have been taken by millions of people over many years, and the success rate and effectiveness of all of the medications we provide is extremely high.
You can check expected responses to taking the medication on each of the product pages. Each product page has a section explaining dosages, expected timings of responses, and potential effects that you should be aware of.
In many cases you can also review the original manufacturer’s Patient Information Leaflet on each medicine’s product pages In addition, with some conditions (such as Erectile Dysfunction) there are several treatment options, and we provide a trial pack of the different treatments to see which treatments work best for you.
Many people believe that prescriptions can only be provided following a face to face consultation with a GP. This is not the case. The Care Quality Commission accredits certain providers to offer private prescriptions without a physical consultation (either by phone or online). Approval is based on the effectiveness of the process, and the extent to which patient safety is protected.
From the Prescription2Homesite you can select the condition for which you are seeking treatment. For each condition, helpful information explains more about that condition, and the range of possible treatments. You can select the treatment that you require. In order for our doctors to assure themselves that the treatment is safe and appropriate, you will be asked to provide answers to a short series of health-related questions. Our doctors will review your responses and make a decision on prescription approval. THis process is designed to replicate the face-to-face consultation that a patient will have with their GP. The process is designed to protect you and ensure that you are being prescribed treatment that is safe and effective for you.
If the doctor feels that he/she needs more detailed information they will contact you directly (through whichever channel you requested) for more information.
Once the prescription has been approved, payment for the prescription is taken, and dispensing and delivery is arranged through Pharmacy2U, and your package delivered directly to your preferred address.
A rapidly increasing number of people are purchasing prescriptions online – for a number of good reasons:
Many of the medical conditions dealt with by Prescription2Home are either unavailable or rationed by the NHS. There has recently been a greater volume of press and media coverage on treatments and medicines that are now no longer being provided as part of the NHS service – due to NHS budgets being squeezed. The conditions that are now less available include weight loss, hair loss, and erectile dysfunction… amongst several others.
Many of these conditions are not life-threatening, but can definitely impact quality of life. These products are far less available on the NHS, and Prescription2Home provides a way to obtain these products that is safe, convenient, reliable, and discrete.
In order for our doctors to assure themselves that the treatment is safe and appropriate for you, you will be asked to provide health-related answers to a series of relevant questions. These are designed to be easy to complete, but do not take any short cuts with your saftey.
Based on your responses, our doctors make a decision on prescription approval. This process is designed to protect you and ensure that you are not being prescribed treatment that is potentially harmful to you.If the doctor feels that he/she needs more detailed information to make the best decision, they will contact you directly (through whichever channel you have requested) to request supplementary relevant information.
If after providing additional information, the doctor still decides not to approve, then you will be informed of this decision, and your credit card will not be charged. You will not be charged for any refused requests.
Please remember that the only reason a doctor will refuse a request is if the treatment is unsafe, or inappropriate for you. The doctors’ decisions are there to protect your safety. If a doctor rejects your request for a prescription, it will be because it is unlikely to be in your best interests to take this medication.
Only formally registered and qualified doctors are allowed to write prescriptions in the UK, and UK Registered Pharmacies are only allowed to accept prescription requests from registered doctors.
When Prescription2Homedoctors’ prescriptions are processed by our Pharmacy, the doctor’s approved and validated signature is required by the Pharmacy before medicines can be despatched to patients. If our doctors were not registered, they would not be able to write prescriptions.This process is regulated by the CQC and also monitored by the Pharmacy itself.
For deliveries in the UK, Royal Mail 1st Class Recorded Delivery is used. As in any deliveries that include medicines, packages need to be signed for at delivery.
Orders received before 1pm on a working day will typically be despatched by Pharmacy2U the same day for delivery the following day. Orders received at weekends will typically be despatched the following Monday.
At the order confirmation stage you have the option to choose your delivery option, based on your country, and how swiftly you need your medication.
In the UK standard delivery is with Royal Mail 1st Class Recorded, which is offered FREE. However, next day delivery can be guaranteed for an additional fee. Deliveries to mainland Europe and beyond will be charged at the stated rates on the site for selected delivery options.
|Delivery To:||Standard Delivery||Express Delivery|
|Lead Time||Price||Lead Time||Price|
|UK||2-3 Working Days||FREE||Next Working Day||£4.95|
|Europe||7-10 Working Days||£7.95||Next Working Day||£12.95|
|Rest of World||7-10 Working Days||£8.95||1-2 Working Days||£19.95|
Prices correct as of January 2012. Please refer to our Terms for more information.
Online pharmacies fall into a wide range of accreditation levels. The key accreditations that you should check to assess the trustworthiness of sites are:
If you wish to contact one of our Doctors in connection with your prescription or condition treatment – please click on the “Ask Our Doctors” button on any page. If you wish to contact Customer Services please click on the “Customer Service” button on any page. You can contact us by email at info@Prescription2Home.co.uk You can call us during working hours at +44 (0)207 692 8349 If you would like to make a comment or suggestion about our service, please send us an email to feedback@Prescription2Home.co.uk . We would be delighted to hear what you think, and any suggestions you may have about how we can do things better. If you would like to make a complaint, please send an email to feedback@Prescription2Home.co.uk with a brief and clear explanation of your complaint. These messages are routed directly to the Company Directors, who will endeavour to respond to you directly within 1 working day.